Viio integrates to your Zendesk application, allowing you to manage your Zendesk company account efficiently. With the information from the integration, you will have clarity and perspective on Zendesk users and their activity, licenses you pay for vs licenses you need, which makes app management transparent and straightforward.
A great bonus to the tremendous value the integration brings is that it only takes you a few seconds to get it, and here is how.
Integration prerequisites
User who installs the integration has to be a company admin
User must be verified
Installation steps
From the Integration Center, choose Zendesk integration
Input your company subdomain. Don't know your subdomain, you can find it at this link. Make sure to put the subdomain only. E.g., if your Zendesk is running at
z3ntomatoes.zendesk.com, you should enterz3ntomatoes.Follow an intuitive 3-steps flow on the screen
Notes on permissions
Read and write on User's endpoint - Provides the ability to obtain users and roles. Write scope provides the ability to create/delete users for onboarding and offboarding purposes.
Read and write on Organizations endpoint - Provides the ability to obtain audit logs for usage purposes and to create new users occupying a license.