Viio

Connect your Shortcut workspace to Viio and get clear insight into users, real activity, and licence usage—so you never overpay.

You must be a Workspace Admin in Shortcut.

Generate a Shortcut API token (Admin → Settings → API Tokens).

If your organisation blocks external apps, whitelist <code>https://app.viio.io</code>.

- You must be a Workspace Admin in Shortcut.
- Generate a Shortcut API token (Admin → Settings → API Tokens).
- If your organisation blocks external apps, whitelist <code>https://app.viio.io</code>.

Go to Viio → Integrations and choose Shortcut.

In a new tab, open Shortcut → Settings → API Tokens and click Generate new token.

Copy the token (store it securely—Shortcut shows it only once).

Back in Viio, paste the token into the API Token field.

Click Validate. If the test succeeds, choose Install.

Wait a few minutes while Viio completes the first sync. Progress appears in the integration tile.

1. Go to Viio → Integrations and choose Shortcut.
2. In a new tab, open Shortcut → Settings → API Tokens and click Generate new token.
3. Copy the token (store it securely—Shortcut shows it only once).
4. Back in Viio, paste the token into the API Token field.
5. Click Validate. If the test succeeds, choose Install.
6. Wait a few minutes while Viio completes the first sync. Progress appears in the integration tile.

Auth method: Personal API Token (inherited admin scopes).

Key endpoints called (Shortcut REST API v3):

- <code>GET /api/v3/members</code> – fetch members
- <code>GET /api/v3/organization</code> – seat and billing info
- <code>GET /api/v3/stories?updated_after={timestamp}</code> – pull activity for last‑seen calculation

Viio is read‑only; it never creates, edits, or deletes data in Shortcut.

- Auth method: Personal API Token (inherited admin scopes).
- Key endpoints called (Shortcut REST API v3):
 - <code>GET /api/v3/members</code> – fetch members
 - <code>GET /api/v3/organization</code> – seat and billing info
 - <code>GET /api/v3/stories?updated_after={timestamp}</code> – pull activity for last‑seen calculation
- Viio is read‑only; it never creates, edits, or deletes data in Shortcut.
- Data refresh cadence: every 24 hours

Shortcut API reference – <a href="" rel="nofollow noopener noreferrer" target="_blank">https://shortcut.com/api/rest/v3</a>

Viio security statement – <a href="" rel="nofollow noopener noreferrer" target="_blank">https://www.viio.io/security</a>

- Shortcut API reference – <a href="" rel="nofollow noopener noreferrer" target="_blank">https://shortcut.com/api/rest/v3</a>
- Viio security statement – <a href="" rel="nofollow noopener noreferrer" target="_blank">https://www.viio.io/security</a>

___________________________________________________________

Need help? Chat with Viio Support or email <a href="" rel="nofollow noopener noreferrer" target="_blank">support@viio.io</a>.

Setup your Shortcut integration effortlessly and get valuable usage insights

Shortcut (previously Clubhouse) Integration

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Capability	What it means in Viio
✅ Users	Syncs every active Shortcut member so you can map ownership and cost.
✅ Usage	Pulls the Last activity timestamp (based on story updates) to flag dormant users.

Issue	How to resolve
“Invalid token” error	Ensure you copied the token correctly—no extra spaces—and that the user who created it is still an Admin.
No data after first sync	Check that the token is still listed under Settings → API Tokens and has not been revoked.
Seats don’t match Shortcut billing UI	Shortcut counts every active member; Viio ignores disabled users. Re‑enable or delete duplicates to align numbers.
User activity looks outdated	Viio bases activity on story updates. If your team uses Git integrations only, activity may appear lower than expected.

Shortcut (previously Clubhouse) Integration

Capabilities

Prerequisites

Setup

Troubleshooting & FAQ

Technical Details

Additional resources